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Privacy Policy

Last updated: March 2018

Ambience Hire Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this Privacy Policy.

We encourage you to read this Privacy Policy carefully when using our website and enquiring about our services, by enquiring about our services you are accepting the practices described in this Privacy Policy.  Ambience Hire Limited may change this policy from time to time by updating this page.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information We Collect From You

We may collect personal information that can identify you, such as your name and email address, and other information that doesn’t identify you.  When you provide personal information through our website, the information is stored on a server located in the United Kingdom.

For an enquiry in relation to our Venue Styling Service, we may request the following information:

For an enquiry in relation to our Franchise Opportunity, we may request the following information:

The information provided on our website is done so without registration, allowing you to visit our site without telling us who you are.  However if you choose to complete an enquiry form you will be required to provide us with your Personal Data.  You can choose to withhold any Personal Data requested by us, please be aware that if you do it may not be possible for us to respond to your enquiry.

If you do choose to provide Personal Data, you will be required to give your positive consent at the time of providing your Personal Data for a representative of Ambience Hire Ltd. to contact you.  You must positively give your consent by ticking a blank box which will be visible on the enquiry form.  You will also be asked to confirm that you have read this Privacy Policy.

Existing customers may be communicated with under the basis of legitimate interest.

How We Use the Information We Collect

We use the information that we collect in a variety of ways, we present content from our website in the most effective manner for you and your device in providing the Services and operating our business, including the following;

Operations

We may use the information to contact you to provide you with information on the services that you have requested.  We may provide you with any news, promotions, information or updates using MailChimp.  We may also contact you to notify you of any changes.

Improvements

We may use the information to understand and analyse the usage trends and preferences of our visitors and users, to improve our products and services and to develop new products and services.

Communications

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  We may also use Facebook advertising to communicate with you, your IP address may be stored by the use of a Facebook Pixel on our website.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or telephone. We may use the information to customise the website according to your interests.  We may also use Facebook advertising to communicate with you.

Who We Share Your Information With

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website.

Personal Information

We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt-out of having your personal information shared.  We may share personal information with:

If you have enquired about our Venue Styling Service;

If you have enquired about our Franchise Opportunity;

How We Store Your Data

We are committed to ensuring that the Personal Data you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not sell personal information collected by the website to any third party. Transfer of personal data for data processing is only made to Google Analytics, WordPress, Facebook or MailChimp.

Our marketing emails are sent and analysed by MailChimp.  MailChimp is a data processor in the USA.  It gathers statistics on email opening, location and clicks using their technologies. MailChimp participates in and has certified its compliance with the Privacy Shield framework. They treat all personal data received from EU member countries under the Privacy Shield framework. Further details on MailChimp’s compliance can be seen here.

All financial details are stored on XERO.  XERO is a data processor located in New Zealand.  Further details on XERO’s GDPR compliance can be seen here.

How Long Do We Keep Your Data?

GDPR does not specify a time limit for client’s details to be retained as there are a number of lawful regulations already in place such as VAT that state data should be retained for at least 6 years.  For those franchisees that are not VAT registered, we request that they cleanse their data every 12 months with a view to removing any data that is no longer required.

What Are Your Rights?

You may request access to your personal data that we collect online and maintain by contacting us at any time without charge.  We will respond within one calendar month of the request date, unless complex in which case a further two months may be claimed.

You have the right to ask us not to process information for marketing purposes. Any marketing will cease immediately upon receipt of your request.

You have the right to have any your personal data held by us securely erased, restricted or rectified. We will respond without undue delay; and in any case within one calendar month, unless complex in which case a further two months may be claimed.

You may unsubscribe from a subscribed notification from a representative of Ambience Hire Ltd. at any time.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

How To Contact Us

If you have any questions about this Privacy Policy please contact us by email on support@ambiencevenuestyling.com or by post to the following address;

Ambience Hire Ltd.
21 Victoria Mills
Cottingley Business Park
Mill Field Road
Bingley
West Yorkshire
BD16 1PY

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