Last updated: March 2018
Information We Collect From You
We may collect personal information that can identify you, such as your name and email address, and other information that doesn’t identify you. When you provide personal information through our website, the information is stored on a server located in the United Kingdom.
For an enquiry in relation to our Venue Styling Service, we may request the following information:
- Contact information including email address.
- Wedding date and venue information.
- The location or postcode of your wedding venue.
- Other information relevant to customer surveys and/or offers.
For an enquiry in relation to our Franchise Opportunity, we may request the following information:
- Name and job title.
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers
The information provided on our website is done so without registration, allowing you to visit our site without telling us who you are. However if you choose to complete an enquiry form you will be required to provide us with your Personal Data. You can choose to withhold any Personal Data requested by us, please be aware that if you do it may not be possible for us to respond to your enquiry.
Existing customers may be communicated with under the basis of legitimate interest.
How We Use the Information We Collect
We use the information that we collect in a variety of ways, we present content from our website in the most effective manner for you and your device in providing the Services and operating our business, including the following;
We may use the information to contact you to provide you with information on the services that you have requested. We may provide you with any news, promotions, information or updates using MailChimp. We may also contact you to notify you of any changes.
We may use the information to understand and analyse the usage trends and preferences of our visitors and users, to improve our products and services and to develop new products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We may also use Facebook advertising to communicate with you, your IP address may be stored by the use of a Facebook Pixel on our website.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or telephone. We may use the information to customise the website according to your interests. We may also use Facebook advertising to communicate with you.
Who We Share Your Information With
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website.
We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt-out of having your personal information shared. We may share personal information with:
If you have enquired about our Venue Styling Service;
- The Ambience Stylist in your local area: If you have enquired and provided your Personal Data to request more details on our venue styling service, we will pass your Personal Data on to the Ambience Stylist that is in your local area. This transfer of data is processed through our website, for which the server is based in the United Kingdom.
- If there is no Ambience Stylist in your local area: If you have enquired and provided your Personal Data to request more details on our venue styling service, but there is no Ambience Stylist local to your area we will not share your data with anybody, we may provide you with details of a Franchise Opportunity if it is available to purchase in your local area.
If you have enquired about our Franchise Opportunity;
- If you have enquired about our Franchise Opportunity, we will not share your information with anybody. We will contact you directly and may provide you with details of a Franchise Opportunity if it is available to purchase.
How We Store Your Data
We are committed to ensuring that the Personal Data you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not sell personal information collected by the website to any third party. Transfer of personal data for data processing is only made to Google Analytics, WordPress, Facebook or MailChimp.
Our marketing emails are sent and analysed by MailChimp. MailChimp is a data processor in the USA. It gathers statistics on email opening, location and clicks using their technologies. MailChimp participates in and has certified its compliance with the Privacy Shield framework. They treat all personal data received from EU member countries under the Privacy Shield framework. Further details on MailChimp’s compliance can be seen here.
All financial details are stored on XERO. XERO is a data processor located in New Zealand. Further details on XERO’s GDPR compliance can be seen here.
How Long Do We Keep Your Data?
GDPR does not specify a time limit for client’s details to be retained as there are a number of lawful regulations already in place such as VAT that state data should be retained for at least 6 years. For those franchisees that are not VAT registered, we request that they cleanse their data every 12 months with a view to removing any data that is no longer required.
What Are Your Rights?
You may request access to your personal data that we collect online and maintain by contacting us at any time without charge. We will respond within one calendar month of the request date, unless complex in which case a further two months may be claimed.
You have the right to ask us not to process information for marketing purposes. Any marketing will cease immediately upon receipt of your request.
You have the right to have any your personal data held by us securely erased, restricted or rectified. We will respond without undue delay; and in any case within one calendar month, unless complex in which case a further two months may be claimed.
You may unsubscribe from a subscribed notification from a representative of Ambience Hire Ltd. at any time.
Links To Other Websites
How To Contact Us
Ambience Hire Ltd.
Selby Business Park
Oakney Wood Court